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Customers are responsible for paying any and all Customs/Duty fees and Taxes that may apply.

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Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

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The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

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Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.​

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2025

Based in BC Canada

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