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Processing Time

Phantomasy is a small business owned and run solely by Tris (aka The Veilsmith), with a few part-time employees to help her out.
The majority of our products are made-to-order, which means we hand make everything ourselves, just for you!
Orders are processed in the order they are received, meaning first come first serve.

If you need your order sooner,

please purchase a Priority Processing Ticket to have your order made in 3 weeks.

(These tickets are limited)

What might cause production to slow down?

- A large influx of orders

- One of us becoming ill

- Someone unable to come in to work

- Machine maintenance

etc.

What is the current production time estimate?

Up to 4 Months

(Roughly 17 weeks)

Updated  December 27th 2024

See update details here

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Customers are responsible for paying any and all Customs/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2024

Based in BC Canada

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