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Some updates!

Dear Valued Customers, Future customers and Followers,


I feel that my business was built off of me being transparent with you, and I always want to maintain that transparency.

We've all been experiencing inflation over the years. It feels like things just keep getting more expensive.

Even though the cost of my supplies went up (a few years ago), I rarely increased my prices.

For me, it's not about the money. My goal from the beginning has always been to make you good quality items that allow you to experience the world on another level.

It's been a few years since the cost of my supplies went up, and sadly it's been a bit hard to ignore now.

It's no longer just me here at Phantomasy, and I want to make sure that everyone and everything is taken care of. I've have a few employees working for me that have stayed with me for 2 years now, and it is no longer operating out of my home.

With all of this being said, I just wanted everyone to know that I will be slightly increasing the cost of some of my older products. The price increase will take effect on March 1st 2025.

Because you all mean so much to me, I didn't want to just raise my prices and go! No… I've implemented 2 new features to my website!

  • I've created a referral program! If you refer a friend, that friend will receive FREE SHIPPING. And YOU will receive a 15% off coupon. So, if your friend purchases something, you will get a 15% off coupon, and they will get free shipping. The referral does not work unless a purchase is made.

  • I've created a loyalty program that allows you to earn coins on my website with each purchase you make! 1 coin = $1 (You can see this as the little green coin icon at the bottom left of my website)Each purchase earns you 3% coins. For example if you spend $100, you'll get 3 coins back. There is no cash-back option, these are just digital tokens that can be applied to your future purchases in my store only. To kick things off, if you’ve already purchased something from my store, you'll receive an email inviting you to my loyalty program. With it, you'll receive 10 coins ($10)

Hopefully these changes will be well received. I greatly have appreciated everyone's support over the years. Reading about your experiences with my products and seeing your pictures fills my heart with so much joy, it helps me keep going when things are hard. I just wanted to say thank you!

Much love, Tris ~ The Veilsmith

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Customers are responsible for paying any and all Customs/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2025

Based in BC Canada

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