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SHOP UPDATE: Nov 16th @ 10:00 AM PST

NEXT SHOP UPDATE: November 16th at 10:00 AM PST


Listings to reopen:

  • Priority processing tickets

  • Cathedral masks

  • High court masks

  • Blight masks

  • Dryad masks

  • Rose window masks

  • Seraphim masks

  • Mystery Chimera masks

  • Keeper masks (New design)


To those waiting on PRINTS: I'm currently having your prints made, it unfortunately took a little longer than I had hoped. They will be sent out this month! :)


CURRENT ORDERS:

  • All of August's orders are stitched out, cut, and soaked. We're just sewing them together and detailing them now.

  • We are mailing out August orders from early-mid August.

  • We are stitching out September's orders.


COMMISSIONS: I am currently speaking with my next commissioner. I hope to reopen my commissions next year, but I do not have an idea of when exactly that will be. I will always update you here and through my newsletter!


Emails:

I have a bit of a backlog of emails and will try to get through all of them when I'm able to. You are always welcome to poke me!

Cancelations and order updates will always be responded to ASAP. If you do not hear from me, it's likely that your email did not reach me. If it is an emergency, you can DM me on IG or leave a comment asking me to email you. :)


That's all for now!

Sincerely, The Veilsmith

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Customers are responsible for paying any and all Customs/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2024

Based in BC Canada

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