top of page

NEXT SHOP UPDATE & MORE

NEXT SHOP UPDATE: April 12th at 10:00 AM PST

Every listing that is currently closed will reopen.

Only two listings to not reopen will be: Revenant mask and Butterfly mask. These designs are closed due to a redesign.


Hi everyone.

If you haven't been keeping up to date with my social media, I just wanted to let you all know that on March 24th, my Father unfortunately experienced a stroke. My Dad and family are a 2 hour ferry ride away from me, so I just grabbed a bunch of clothes and hopped on the next one to go be with him.

It quickly became evident that he was not going to survive the stroke, so I spent every single day, including some nights, at the hospital with my Dad until he peacefully passed away in the very early morning of April 3rd.


My Dad was one of the kindest people to grace this planet. He had many visitors to come and say goodbye. He was one of my most favourite people and the best Dad anyone could ever ask for. I'm so proud to say that he was mine. He was my biggest cheerleader and I will forever be thankful for him. My heart hurts with how much I miss him... If you'd like to see the post I made about him on my IG, please click here.


All this to say, I may be slow with responding to emails. I will do my best to return to my emails on Monday, but I just ask that you are patient with me. I'm terribly sorry for being quiet.

We didn't send any orders out for the past 2 weeks because I've been away. However, orders were still stitched out and sewn together while I was gone. I just need to finish them up and check them over before being sent out. This small backlog won't take very long for me to get through.


This isn't my first time losing a parent. I lost my Mom on May 6th 2021. I know how hard this journey will be... I will be gentle with myself and allow myself to feel my feelings and take things slowly if I need to. At the same time, work is something that gives me purpose and a lot of joy, so I will continue to work and be creative. I just may be a bit up and down for a little while as I move through the grieving process...


Thank you all so much for your patience, understanding and love. You've all helped me feel a little less alone through this difficult time. I'm truly grateful for you all.


Much love,

Tris

The Veilsmith

  • TikTok
  • Instagram
  • Youtube
  • Patreon
  • Facebook
  • DeviantArt

Contact   |   Shop

SymbolLOGO-white.png

Customers are responsible for paying any and all Customs/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2025

Based in BC Canada

bottom of page