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  • Can you see through your masks?
    Yes! My masks are quite easy to see through! Masks with black mesh are particularly easy to see through. Masks with white mesh aren't as easy, but you can still see through it. If you have eyelash extensions, the Seer, Oracle and Keeper masks may press against your lashes, causing it to be a little more difficult to see. Our glasses-friendly masks will not press against your lashes.
  • What are your masks for?
    Anything you want them to be for! I have a lot of customers who are LARPers, Renaissance fair enthusiasts, Masquerade goers, Cosplayers, D&D players, Live streamers, Adult content creators, Dancers, Performers, Singers... The list goes on. My masks are for whatever your heart desires.
  • Can I still wear your glasses-friendly masks if I don't wear glasses?
    Yes!
  • Will my glasses fog up under your glasses-friendly masks?
    It depends. My glasses-friendly masks have mesh all over them, giving the wearer a lot of ventilation (and vision)! I've worn my masks for many hours straight and have not experienced fogging with regular use. However, if you wear a medical mask underneath them, then it may cause your glasses to fog up. The only time I've experienced my glasses fogging up (when I wasn't wearing a medical mask under my mask) was when I became very hot and my forehead started to sweat.
  • Will your glasses-friendly mask fit over my large glasses?
    ​My glasses-friendly masks fit over most styles of glasses. I created the pattern over my largest pair. It may not fit over uniquely styled glasses or glasses with wings. I do now have new sizes for my glasses friendly masks, please click here to read more!
  • Will your glasses-friendly mask fit my large head?
    If you are a person who has a particularly large head, I recommend purchasing my mask in the size "Vast"!
  • Can Men wear your masks?
    Absolutely!! I've had many men buy and wear my masks.
  • Can I wear your masks with a beard?
    I've had many customers wear my masks with beards! It's all a matter of personal preference. I do recommend the half versions of my masks though, if you really want to showcase your beard!
  • Can your masks just sit/clip on to my glasses?
    Unfortunately not. My glasses-friendly masks would be too heavy to sit/clip on to your glasses alone
  • How should I wash my mask?
    I recommend using baby wipes/sanitization wipes or sprays to clean your mask and/or other accessories. You can also use makeup-remover. Please don't put them in the washer or dryer!
  • How should I store my mask?
    If you can, I highly recommend putting your mask on a mannequin head. This will help the mask keep it's shape. If you do not have anywhere to store your mask, just keep it in the box it came in with the tissue paper! Please also store it in a dry place, away from humidity.
  • Can I alter/change/add anything to my mask after I buy it?
    If you would like to customize your mask yourself after purchasing, you're welcome to do so. All I ask is that you give credit where credit is due! So please tag me when posting and let others know what alterations you made to the mask.
  • Do your masks protect against the spread of COVID-19 and other viruses?
    Absolutely not. My masks are for costume purposes only! If you need to wear a medical mask, please wear one underneath! Just know that if you wear a medical mask under my glasses friendly masks, then your glasses may fog up. I will not be installing filter pockets into my masks because my masks cannot be washed the same way as a reusable facemask.
  • I have sensory problems, what do your masks feel like?
    My masks are not exactly "soft", but they are also not scratchy. They are relatively smooth, firm but also flexible. If you have ever felt embroidery on a piece of clothing, my masks feel similarly to that. The only way my masks could feel itchy is if a thread pops off, but all you'd need to do is trim it with scissors or burn it off with a lighter. If my masks don't feel well for you, you are absolutely more than welcome to return it!
  • Do your half masks cost the same as your full masks?
    Yes. The difference in cost materials is not drastic enough to price them differently, so they are the same price.
  • Can I use your mask to replace my sunglasses?
    Absolutely not. You're looking through mesh. My masks provide zero protection against the sun, wind, the cold, heat, etc. My masks are for costume purposes only.
  • How do I order a mask with ears?
    Just place a mask in your cart, and then place ears in your cart. I will assemble your mask and ears for you.
  • Do you make these all yourself?
    Yes! I design and put together all of my products. I do have some part-time employees that help tend to the embroidery machines while I design and finish your orders. For our one of a kind masks, I often repurpose old jewelry; saving it from the landfill and giving it a brand new life.
  • Processing time?
    My processing time is 3-16 weeks. 3 weeks being the fastest depending on when you placed your order/if you purchased a priority processing ticket, and 16 weeks being the longest. I want to assure you that this does not mean that it will actually take 16 weeks for your order to be completed. This just means that it could potentially take this long depending on how many orders I receive and on life circumstances. CLICK HERE to see what my current processing time approximation is.
  • Do you ship internationally?
    I try my best to reach as many people as I can. Currently I can easily ship to most parts of: Canada, USA, and Europe. It just costs a little bit more and you may have to pay customs/duty-fees if you are outside of Canada. I'm happy to try shipping to your location!
  • Does shipping come with tracking?
    At checkout you can choose between tracked shipping and generic mail with no tracking. Please keep in mind that this is only for my Canadian and American based customers. Shipping without tracking costs less but may arrive a little later than tracked shipping. I highly recommend purchasing with tracking if you do not want to risk losing your package. If you select the generic mail without tracking, I do not have access to a tracking number. I no longer offer the cheaper non-tracked shipping option for my international customers due to some of my international customers either receiving their items way too late, or getting lost in the mail.
  • How long does shipping take?
    Generally I ship my ready-to-ship products out every 7-10 business days. Made-to-order items will be shipped after they have been processed. After I have dropped off your order at the post office, it should arrive in about 4-15 business days depending on where you are located. International shipping can take up to 15 days to 4 weeks+ depending on your location and the type of shipping you choose.
  • When will your next shop update be?
    Please sign up for my newsletter, join my discord server, or check back here for my next shop update and time. If it says "TBA" (to be announced) at the top of my website, that means I have not scheduled a shop update just yet.
  • When will you re-open your commissions?
    For updates on my commission availability, please sign up for my newsletter, join my discord (both can be found on the home page of my website), or check back under the updates section of my website!
  • How does the commission process work?
    When I'm ready for your commission, we will communicate through email. You can tell me what you'd like, share reference pictures if you have any, and tell me what colours you'd like for me to use. I'll ask any questions that I may have, and then send you a sketch of your design. If you'd like any changes, I'll make the changes and send you a new sketch. I will also send you a quote on how much the commission will be. Once you're happy with the concept, I'll take a 30% deposit from you. This deposit will be 30% of the total cost of your commission. You will pay the rest of the commissions cost upon completion. You are also welcome to pay the whole thing upfront. After the deposit has been sent, I'll create an embroidery preview for your design. The embroidery preview will be more accurate to how your mask will look when it's stitched out. I can make more changes if you need me to during this step as well. Once you are happy with the embroidery preview, I will then stitch out your mask and put it together. I'll send you progress images while I work on it and ask any questions that I need to during this time. When your mask is finished, I'll take some pictures, box it up and mail it to you! I also offer payment plans if you need. I will send out the completed commission after all the payments have been made.
  • What Embroidery Program do you use?
    I use an embroidery program called Embird.
  • What Embroidery Machine do you use?
    Currently I have 23 Baby Lock embroidery machines.
  • Do you sell your patterns/embroidery files?
    Any embroidery files/patterns that I sell will be found in my online shop. I currently do not sell patterns/files for the products that I sell regularly.
  • How do you pronounce Phantomasy?
    ​It is pronounced similarly to "Intimacy". Fan-to-mas-ee
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