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Contact

Questions? Concerns? Comments? You're always welcome to contact me!

I (Tris) currently handle all of my emails, so please be patient with me if I take a little while to get back to you. I'll try to get to your email as soon as I'm able.

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Cancelations and order changes will be handled asap.

Don't forget to include your order number!

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Please click here to open up a new email.

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Talk to you soon!

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Disclaimer: Emailing services are never perfect. If you do not hear from me for a long time, it's possible that your email never reached me. You're absolutely welcome to contact me by leaving a comment on social media, messaging me on Discord, or DMing me on Instagram.

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Location:

Coquitlam, BC, Canada

 

Warehouse hours of operation:​

Mon - Fri: 10:00 am - 4:30 pm

Sat - Sun: Closed

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We are not currently open to the public.

But we will be soon, so please check back later!

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Customers are responsible for paying any and all Customs/Duty fees and Taxes that may apply.

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Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

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The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

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Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.​

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2025

Based in BC Canada

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