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Frequently Asked Questions

Question: Can you see through your masks?

Answer: Yes! My masks are quite easy to see through! Masks with black mesh are particularly easy to see through. Masks with white mesh aren't as easy, but you can still see through it. If you have eyelash extensions, the Seer, Oracle and Keeper masks may press against your lashes, causing it to be a little more difficult to see. Our glasses-friendly masks will not press against your lashes.

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Looking for something unique?

Keep in touch! Be the first to know when I re-open my listings,

which events I'll be at, when I open my commissions and more!
I write out every email myself, so I promise I do my best not to be spammy. 💚

Joining my discord server acts the same way as my Newsletter.

I have an Announcements and Updates channel where I post things like: when my restocks are,

commission info updates, as well as when I post something on social media, and more!

If you'd like to interact with the other channels,

please make sure you react to, and follow the rules!

Patrons have their own special section, where they get to see Behind the Scenes content.
You can gain access to this channel for just $5 a month over on Patreon!

Click here to join the Discord Server!

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WHAT PEOPLE ARE SAYING

Nichole

this mask is absolutely gorgeous, the seller was exceptionally friendly offered to help when I was worried about shipping through I the national means. 10/10 would buy from here again.

★★★★★

Jennifer Elizabeth Maclaren 

Just received my hand made bat necklace and it is sooo beautiful!! 🦇❤️🦇❤️ I love it so much! I have had so many compliments! the pictures do not do these intricate pieces justice 🥰 I will definitely be a return customer! Thank you Phantomasy ❤️

★★★★★

John Phillips

BEAUTIFUL, well-made product. Fast delivery. Already planning my next purchase! Thanks!

★★★★★

Jessica

It’s gorgeous! I cannot wait to use it when next I’m able to larp. Until then it’s on display. Love it.

★★★★★

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Customers are responsible for paying any and all Customs/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2024

Based in BC Canada

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